Legal
What we collect, why we collect it, and the control you have over it. Written plainly, because you shouldn't need a lawyer to shop with us.
When you place an order we collect the details needed to fulfil it: your name, shipping and billing address, email address, phone number and order contents.
Payment card details are entered directly with our payment processor. ALGN does not store full card numbers on our systems.
If you subscribe to our list or write to client care, we keep your email address and the contents of your message so we can respond and follow up.
To process and ship your order, confirm payment, handle defect claims and answer client care enquiries.
To send order and shipping notifications, and, only if you've opted in, occasional emails about new arrivals and restocks.
To understand how the site is used so we can improve fit guidance, product pages and the checkout experience.
Our site uses cookies and similar technologies to keep your cart and session working, remember preferences, and measure aggregate site traffic.
You can block or delete cookies in your browser settings. Essential cookies are required for checkout to function correctly.
We share information only with the service providers who make ALGN work: our ecommerce and hosting platform, payment processor, shipping carriers and email provider.
We do not sell your personal information. We may disclose information where required by law or to protect against fraud.
Order records are retained as long as needed to support your purchase and to meet tax and accounting obligations. Marketing contacts are kept until you unsubscribe.
We use industry-standard safeguards, including encryption in transit, to protect the information we hold. No method of transmission is completely secure, so we cannot guarantee absolute security.
You can unsubscribe from marketing emails at any time using the link in any email, or by writing to client care.
You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we're not required to keep it. Email us and we'll respond within 30 days.
ALGN is intended for adults. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us information, contact us and we will delete it.
We may update this policy as the business evolves. The effective date below reflects the most recent revision, and material changes will be noted on this page.