ALGN

Client Care

Return Policy

ALGN is made in limited quantities, with intention. Because of this, all orders are final sale, with one exception.

All Sales Are Final

Every ALGN order is final. We do not accept returns, exchanges or cancellations once an order has been placed, including for fit, color preference or change of mind.

Our pieces are produced in small, considered runs. Please review the size guide and product details before checkout, and reach out if you'd like help choosing your size.

Defective or Damaged Items

The single exception is a genuine defect. If your piece arrives damaged, flawed or incorrect, we will make it right with a replacement of the same item.

Email our client care team within 7 days of delivery with your order number, a short description of the issue and clear photographs of the defect and the garment tag.

How It Works

Once your claim is reviewed and approved, we will confirm next steps by email and cover return shipping on the defective item where a return is required.

Replacements are subject to availability. If a colorway or size is sold out, we will offer store credit of equal value.

Not Covered

Normal wear, washing outside of the stated garment care instructions, alterations, and items reported more than 7 days after delivery are not eligible.

Contact

Think something's wrong with your piece?

Email our client care team and we'll take it from there.

customercare@algn.com

Replies within 2 business days